And we all know what this means. If you are so inclined it can result in a trip to the autoparts store for some brake shoes and the better part of a weekend staring at the mess you have made of your car's wheels and hoping to all that is sacred that you can put it all back together before work on Monday.
Or, if you are an accountant like me and don't know the difference between a solenoid and a Polaroid, then it means breaking out the yellow pages and finding somewhere to do the work for you. This particular form of adventure usually involves the necessity of leaving your vehicle in the care of a trained professional, who treats you with courtesy and respect at all times and could be trusted with your family fortune, only he has an uncanny resemblance to Attila the Hun, right down to the long unkept hair and the smell of someone who hasn't bathed in 1,553 years... (yes, I looked it up, Attila died in 453AD)
Fortunately (or not, depending how you want to look at it) my son-in-law gave my wife a $75 gift card for Firestone "car care" centers. He would have used it himself, but when he had work done at a Firestone store he was told while paying that it was only good at "Corporate owned" stores and not franchisees like the one that had repaired his vehicle. I think the biggest reason he gave us the card was not that he did not have future use for car servicing, but rather that there would probably have to be very clear signals of the impending apocalypse for him to very fork any money over to any business with the name "Firestone" associated with it again.
So, with card in hand, I searched through the phone book for the closest "Firestone" dealership. Then it hit me that if I go to their website they might have some "coupons" to make the price even cheaper. (they did) Armed with my coupon, the gift card, and a couple of other questions, I lifted the receiver and dialed....
Repair Shop: "(unintelligible mumbling ) .. Matt speaking" (Name changed to protect me)
Me: "Hi Matt, is this the Firestone Service Center"
Matt: "Yeah, it is" (only slightly sarcastic as I think the unintelligible mumbling was maybe telling me that it was a Firestone Service Center)
Me: "Okay, I have a couple of question. Do you have a minute?"
Matt: "Uh....okay...."
After several mono-syllable exchanges I established I could use the gift card, the coupon, and they did work on all models of vehicles.( probably including a lunar rover if I had asked) With this knowledge, I left my car overnight and shoved my keys through the slot as instructed to await their disposition of my squeaky brakes.
And waited, and waited, and waited. Now I did not expect them to call me ten minutes after opening, but I
did naively expect a call. Thus, at 2:30pm, the allotted "I better call now because if I don't I might not see my car tomorrow either" I called them.
Matt: "(unintelligible mumbling ) .. Matt speaking"
Me: "Hi Matt, I'm calling to check on my car... the white Hyundai"
Matt:"yeah... can you hold?"
Before I can respond, I am listening to some R&B station. Ten minutes pass.
Matt: "(unintelligible mumbling ) .. Matt speaking"
Me: "I was calling about the white Hyundai?"
Matt: "Oh yeah, got that right here. Okay Mr. XXXXXX......."
Let's stop here for a minute. As soon as you here them change to formal tense of the english vernacular then you have that uncanny sixth sense that your wallet is about to be lighten by an exponential equation.
Matt: "We noticed your car had 130,000 miles on it and were wondering if you had your 120,000 mile tune up yet?"
Me: "Uh .... thanks, but not today."
Matt: "We also noticed that your car had a slight oil leak. We can check that further for you?"
Me: "Uh.... no thanks."
Matt: "Your back shoes are fully worn, and we are not sure that we will be able to machine the rotors , so we recommend new rotors for your vehicle. I don't have them in stock but can get them in and installed today.
Me: "Would it be possible to turn the rotors and see if they are still good?"
Matt: "It is doubtful that it would work. We don't recommend it."
A philisophical discussion on the merits of new vs. turned rotors ensues here. With a price difference of about $300 between the two I take a fairly hard stand on this.
Me: "Let's just try to turn the rotors and see what happens."
Matt: "Oh Mr. XXXXX, we will call you when we have more."
Two more hours, no phone call..... So I take the initiative...
Phone rings:
Matt: "(unintelligible mumbling ) .. Matt speaking, hold please"
Again listening to some R&B station. Eight minutes pass.
Matt: "(unintelligible mumbling ) .. Matt speaking"
Me: "This is Mr. XXXXXX. I was calling about the status of the white Hyundai?"
Matt: "Yeah, it is complete and ready to go. But we did notice that......"